Frequently Asked Questions and Answers

Can I book a service for my family members?

Yes, anyone can book for a service.

Can I book more than one service?

Yes, some patients require more than one service.

Can I change the date of my booking?

Yes, our customers can cancel appointments NOT less than 48 hours prior to the scheduled appointment.

Can I pay after the service has been offered?

Yes, you can pay locally after our staff visits your premises. However, this might have a surcharge of $1.0. We’re trying to minimise any involvement with hard cash.

Can I pay using transfers?

Yes, but the service will only be provided after your funds have reached our bank accounts.

I am not Australian, and I don’t have a Medicare card. Can I still get services?

Yes, you can still obtain our services, but the discount might not apply.

Is Mut Home Pharmacy Australia wide?

Yes, Mut Home Pharmacy currently has Headquarters in NSW but extending its services across the entire country.

Is Mut Home Pharmacy Australian Company?

Yes, Mut Home pharmacy is currently only operating in Australia.

What happens if I have a complaint about something?

You can fill in the inquiry form expressing your complaint and the complaint team will try and address the issue appropriately according to policies and procedures of Mut Home pharmacy.

Who offers HMR & RMMR?

Pharmacists with appropriate certificates are the ones that provide HMR & RMMR.